Guide to Tax Free shopping in Austria

How to shop Tax Free in Austria?

Step 1: Go shopping
Look for Planet logo and ask for Planet Tax Free form when making a purchase

Step 2: Get Customs validation

Step 3: Receive your refund
There are several ways to receive the refund

Shopping in Austria

Go shopping and get your Tax Free form.

Austria Currency: EUR

20%Standard tax rate
13%Art and antiques
10%Food and books

Minimum spend:
- EUR 75.01
- per receipt

Shoppers eligible for VAT / Sales Tax Refund:
- Minimum eligible age: 18
- Shoppers who are permanent residents in a non-EU country

Time limits:
To receive a Customs stamp:
- 3 months + the issuing month of the Tax Free Form
To receive a refund:
- 3 years from the issuing date of the Tax Free Form

Refund limits:
- Pre-validation Cash: EUR 1500
  Pre-validation Credit Card: EUR 3000
  Post-validation Cash: EUR 1500

Get your Tax Free form approved by customs

Search for validation points in Austria

Are you leaving via a country other than Austria?

Select country

Refund requirements

Required for refunding:

Fully completed Tax Free forms stamped by Customs
Purchase receipts (the receipts must always contain a VAT rate)

Required for customs approval:

Fully completed Tax Free form
New, not used purchased goods with original labels and shop receipts
Passport and travel documents

Customs advice:

Remember to validate your Tax Free forms at Customs at the last exit point before leaving EU.

Special note:

Leaving the EU from Vienna Airport?
You can (digitally) stamp your Tax Free Form at Vienna airport if Austria is your last destination before leaving the EU.
- Goods exported in the check-in luggage:
Before check-in, go to the DEV area in Terminal 1 or 3 to have your Tax Free Form validated (kiosks or app).
- Goods exported in hand luggage:
After passing through security and passport control, go to the DEV area near your bording gate.

Additional information

When travelling by car, please exit via a road border where Customs is present.

Find border-crossings

How can I get my refund?

Visit any Planet Refund Office
Present the validated Tax Free forms together with shop receipts and get your refund

View Refund locations

Standard refund
If you haven't received your refund at our Refund Point, provide your payment details on the Tax Free form, get Customs validation and return the Tax Free form together with shop receipts by post using Planet prepaid envelope. You can also leave your Tax Free form together with shop receipts in one of our Planet drop boxes.

View Dropbox locations

What other refund options are available?

Before leaving Austria you may get your refund prior to export validation in cash or to credit card. To take advantage of this refund method the spend must be above 150 EUR per Tax Free form. Visit one of Planet Refund Points Downtown. Credit card guarantee is required. Tax Free form validated by Customs together with shop receipts must be received by Planet within 21 days from the refund date to avoid charges. Use Planet prepaid envelope to mail it back, hand it at Planet desk or put it in Planet drop box at the airport.

Advice

At the airport, please allow enough time for the Customs approval process before your flight departs.
Make sure the goods are new and unused.

Search for refund locations in Austria

Search for refund locations in Austria

Need help?

Contact our Planet support team.

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