How can we help you today?

Refund status

Track my refund

Check the status of your refund here

Chatbot

What questions do you have for Planet?

See if our chatbot can help you find answers

Business services

Talk to sales

Are you a business? Get help from one of our local consultants.

Processing centre address

If you have not received your refund yet, please fill out your payment details on the Tax Free form, obtain customs validation, and then mail the completed Tax Free form along with your shop receipts to Planet at the following address:

Planet Payment
39 Domaniewska st
Warsaw, Poland, 02-672

We speak multiple languages and we are happy to assist

Phone numbers

  • All
  • Europe
  • Middle East
Austria +43 800 802706
Bahrain and UAE tourists@planetpayment.com
Bahrain +973 1368 7777
Belgium +32 2888 1633
Cyprus +357 24 82 84 84
Czech Republic +420 800 701210
Denmark 8082-0123
Finland 0800-917-626
France +331 799 72112
Germany +49 911 98104013
Greece +30-2103005618
Hungary +36 1 998 97 60
Iceland 800 7538
Ireland +353 1 513 3800
Italy +390 240 708296
Malta +356 80 062 785
Netherlands +310 800 0221356
Norway 800-24-668
Poland +48-523047001
Portugal +351-308806455
Spain +349 016 66221
Sweden 020-889-298
Switzerland +414 151 26044
Turkey +908 001 136724
UAE +971 458 64700
United Kingdom +44 203 514 38 08