Export validation points
In order to claim your refund, Tax Free forms must always be Customs approved and then returned to Planet.
In order to obtain Customs approval you have to present fully completed Tax Free form, shop receipts, unused purchased goods, your passport and travel documents.
Customs approval will either be a stamp from a Customs officer or electronic validation from a kiosk, depending on the point of departure.
Select your exit point below to find Customs locations, opening hours and more.
Export validation points (Italy)
Italy - Bergamo
Location
Departures, Landside Area, before security control, in check- in Area, Caravaggio Orio al Serio Airport
Open hours
Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00
Italy - Bergamo
Location
Departures, Airside Area, after security control, Caravaggio Orio al Serio Airport
Open hours
Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00
Italy - Bologna
Location
Landside, Arrivals Area - ground floor, Aeroporto Marconi
Open hours
Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00
Italy - Catania
Location
Terminal A, Landside Area, Arrivals floor, Catania Fontanarossa Airport
Open hours
Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00
Italy - Florence
Location
Landside Area, ground floor, left side of the maining entrance, Aeroporto Amerigo Vespucci
Open hours
Monday: 04:30-00:00
Tuesday: 04:30-00:00
Wednesday: 04:30-00:00
Thursday: 04:30-00:00
Friday: 04:30-00:00
Saturday: 04:30-00:00
Sunday: 04:30-00:00
Italy - Milan
Location
Customs (Dogane), Terminal 1, Landside Area, 2nd floor, Check-in Area 12, before security control, Malpensa Airport
Open hours
Monday: 05:00-00:00
Tuesday: 05:00-00:00
Wednesday: 05:00-00:00
Thursday: 05:00-00:00
Friday: 05:00-00:00
Saturday: 05:00-00:00
Sunday: 05:00-00:00
Italy - Milan
Location
Customs (Dogane), Terminal 1, Airside Area, immediately after passport and security control, Malpensa Airport
Open hours
Monday: 07:00-00:00
Tuesday: 07:00-00:00
Wednesday: 07:00-00:00
Thursday: 07:00-00:00
Friday: 07:00-00:00
Saturday: 07:00-00:00
Sunday: 07:00-00:00
Italy - Milan
Location
Customs (Dogane), Terminal 1, Airside Area, before passport controll, B gates direction, Malpensa Airport
Open hours
Monday: 08:00-15:00
Tuesday: 08:00-15:00
Wednesday: 08:00-15:00
Thursday: 08:00-15:00
Friday: 08:00-15:00
Saturday: Closed
Sunday: Closed
Italy - Milan
Location
Customs (Dogane), Terminal 2, Departures, Airside Area, after security control, Malpensa Airport
Open hours
Monday: 08:00-18:30
Tuesday: 08:00-18:30
Wednesday: 08:00-18:30
Thursday: 08:00-18:30
Friday: 08:00-18:30
Saturday: 08:00-18:30
Sunday: 08:00-18:30
Italy - Milan
Location
Customs (Dogane), Landside, before security control, Linate Airport
Open hours
Monday: 05:00-21:00
Tuesday: 05:00-21:00
Wednesday: 05:00-21:00
Thursday: 05:00-21:00
Friday: 05:00-21:00
Saturday: 05:00-20:00
Sunday: 05:00-21:00
Italy - Naples
Location
Departures, Airside Area, after security check, Capodichino Airport
Open hours
Monday: 04:30-22:30
Tuesday: 04:30-22:30
Wednesday: 04:30-22:30
Thursday: 04:30-22:30
Friday: 04:30-22:30
Saturday: 04:30-22:30
Sunday: 04:30-22:30
Italy - Naples
Location
Departures, check-in Area nearby check-in desks 9-10/ Airside after security check, Capodichino Airport
Open hours
Monday: 04:30-22:30
Tuesday: 04:30-22:30
Wednesday: 04:30-22:30
Thursday: 04:30-22:30
Friday: 04:30-22:30
Saturday: 04:30-22:30
Sunday: 04:30-22:30
Italy - Olbia
Location
Departures, Landside Area, before security control, near gates, Costa Smeralda Airport Olbia
Open hours
Monday: 07:00-21:00
Tuesday: 07:00-21:00
Wednesday: 07:00-21:00
Thursday: 07:00-21:00
Friday: 07:00-21:00
Saturday: 07:00-20:00
Sunday: 07:00-21:00
Italy - Pisa
Location
Landside, Arrivals, Aeroporto Galileo Galilei
Open hours
Monday: 04:30-00:00
Tuesday: 04:30-00:00
Wednesday: 04:30-00:00
Thursday: 04:30-00:00
Friday: 04:30-00:00
Saturday: 04:30-00:00
Sunday: 04:30-00:00
Italy - Rome
Location
Customs (Dogane), Terminal 3, Landside Area, check-in area 210-224, Leonardo da Vinci-Fiumicino Airport
Open hours
Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00
Italy - Rome
Location
Customs (Dogane), Terminal 3, Airside Area, after passport control, nearby Gate E31, Leonardo da Vinci-Fiumicino Airport
Open hours
Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00
Italy - Rome
Location
Customs (Dogane), Terminal 1, Landside, next to check-in desks 34-49, Leonardo da Vinci-Fiumicino Airport
Open hours
Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00
Italy - Rome
Location
Customs (Dogane), Terminal 1, Airside, after security control, nearby A61-83 gates, Leonardo da Vinci-Fiumicino Airport
Open hours
Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00
Italy - Venice
Location
Customs (Dogane), Departures, before security control, 1st floor, Venice Marco Polo Airport
Open hours
Monday: 05:00-22:00
Tuesday: 05:00-22:00
Wednesday: 05:00-22:00
Thursday: 05:00-22:00
Friday: 05:00-22:00
Saturday: 05:00-22:00
Sunday: 05:00-22:00
Italy - Venice
Location
Customs (Dogane), Landside, after security control, at the end of the duty-free area, Venice Marco Polo Airport
Open hours
Monday: 05:00-22:00
Tuesday: 05:00-22:00
Wednesday: 05:00-22:00
Thursday: 05:00-22:00
Friday: 05:00-22:00
Saturday: 05:00-22:00
Sunday: 05:00-22:00
Italy - Verona
Location
Departures, before security control, Verona Catullo Airport
Open hours
Upon request